Frequently Asked Questions

How to collect the MTK Log of Android Devices
Last Updated 3 years ago

  • Enable "Developer Options Menu": Go to Settings > About phone > Build Number > Tap it 7 times to become developer; (Tap a few times and you’ll see a toast notification with a countdown that reads “You are now N steps way from being a developer.”)
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  • Enable “MTK Logger”:
Go into Developer options, click "MTK Logger".
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Click Start that marked as red to record the log
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  • Test Running
After test finished, go into MTK Logger again to stop the Log record.

  • Get Log Files: Connect Device with PC by USB cable. Popup a dialog on the screen. User can change from Charging to MTP on screen.

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Log file location: \Device Name\Internal storage\mtklog
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Please copy all of files and folder from the directory. Please send logs files and mention the time and date when problem was happened to CipherLab Technical Service Center.

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