Frequently Asked Question
How to do Factory Reset
Last Updated 6 days ago
To factory reset the 8000 series, a .SHX default runtime image program needs to be loaded on the device through the following procedure.
How to load default Runtime:
- Power off your 8000
- Hold (7) (9) and (power button) to get the system menu
- Power Off again
- Hold (1) (7) and (power button) to get the Kernel Menu
- Press (1)
- Press (ESC)
- Hold (FN) (9) at the same time until the device says “Erasing Flash memory………………….”
- Once the erasing has completed press the top left or right blue key
- Press 2. Load Program
- Select Cradle-IR
- Hold device on this menu until step 19
- Launch Forge AG on your PC
- Open Transfer
- Open Send Program to launch ProgLoad
- Set Communication: Cradle-IR
- Set COM port: (Use the COM port assigned to Silicon Labs CP210x at the end in parenthesis)
- Set Baud rate: 115200
- Click on Browse to get the default runtime version on your PC. Here is the path to locate the runtime: C:\CipherLab\Forge\Batch\8 Series\RunTime and select U8000-v****.SHX
- On your 8000 Select 115200 and place on cradle
- Press ‘OK’ at the bottom of the ProgLoad menu in your computer
- When the download finishes press either the left or right blue button on the scanner
- Turn off the device then turn it back on and press either blue button which will restart your device