Frequently Asked Question

To factory reset the 8000 series, a .SHX default runtime image program needs to be loaded on the device through the following procedure.

How to load default Runtime:

1. Power off your 8000
2. Hold (7) (9) and (power button) to get the system menu
   
3. Power Off again
4. Hold (1) (7) and (power button) to get the Kernel Menu
5. Press (1)
6. Press (ESC)
7. Hold (FN) (9) at the same time until the device says “Erasing Flash memory………………….”
8. Once the erasing has completed press the top left or right blue key
9. Press 2. Load Program
10. Select Cradle-IR
11. Hold device on this menu until step 19
12. Launch Forge AG on your PC
13. Open Transfer
14. Open Send Program to launch ProgLoad
15. Set Communication: Cradle-IR
16. Set COM port: (Use the COM port assigned to Silicon Labs CP210x at the end in parenthesis)
17. Set Baud rate: 115200
18. Click on Browse to get the default runtime version on your PC. Here is the path to locate the runtime: C:\CipherLab\Forge\Batch\8 Series\RunTime and select U8000-v****.SHX
19. On your 8000 Select 115200 and place on cradle
20. Press ‘OK’ at the bottom of the ProgLoad menu in your computer
21. When the download finishes press either the left or right blue button on the scanner
22. Turn off the device then turn it back on and press either blue button which will restart your device