Frequently Asked Question

Note: This function only support firmware version higher than V2320

First, prepare an SD card that can be used and insert it into the RS35 (logs are typically no larger than 200 MB)

Situation 1 (If your screen looks like below)

1. Tap "Try Again"

2.Press Power + Vol_down + Right_Scan Key

1. The system will restart and the exception will return to the screen in step1

2. Power off the device and remove the SD card.

3. Extract all logs from the qcom folder on the SD card.

Situation 2 (If your screen looks like below)

1.Into Recovery mode Menu (Press" Power key" and then press"vol up key")

2. Press 'volume down' key, then select 'Dump logs to SD card,' and press the 'power' key. The logs will be saved to the SD card.

3.Power off the device and then take logs from the sd card

FAQ:

1. If I'm already in recovery mode, do I need to insert the SD card before rebooting to recovery mode to capture logs?

   First, power off the device, then insert the SD card. After that, follow the previous SOP to retrieve the logs.

2. Can I just insert the SD card directly without rebooting to capture logs?

   No, you can’t. The logs are stored on the phone and are hard to retrieve without ADB.

3. Is there a capacity limit for the SD card?

   Generally, 2 GB is sufficient. The logs won’t exceed 200MB.