Frequently Asked Question

For example, of the case below that, the barcode of EAN13 cannot output 13 characters, only 12 characters.

1. To verify the problem, either caused by the user’s application or the System.
2. Go to the System to check to verify the issue.
3. If using System to check, the result is still the same….

Method 1：Reset Reader Default.
1.Enter into system menu (press”7”+”9”+”power”key when power off statues) and select Settings.

2.Find the Reset Reader option and select it.

3.Press “Y/1” to continue until display OK

4.Test the Reader Test again make sure the output correct.

Method 2：Factory Reset Reader Default.
1.Scan this barcode at first.

2.Scan this barcode after step 1.

3.Repeat the Method 1 step to make sure the output correct.