Frequently Asked Question

Once the new firmware is released, you can download it from GoBetween.
Update CipherLab scanners with the downloaded firmware.

Some of CipherLab scanners only support virtual com port while some support RS232 and virtual com port. Please check what interface or cable you have with CipherLab scanners.

Required Files, Document and Applications:
1. CDC Virtual COM Driver.
2. Progload.exe to load firmware.
3. .SHX file (Firmware File)
4. Setting Barcodes (to set scanner interface as VCOM or RS232)


Instructions for updating CipherLab 22xx (2200 / 2220) Scanner firmware.

1. CipherLab 2200 supports CDC virtual com interfaces. Please scan barcodes below in sequence to set 22xx as CDC virtual com port.

2. Please check and confirm that VCOM Port has been generated in Device Manager.

3. Please open Progload.exe on PC and specify the RS232, COM Port Number, Baud Rate and locate the .SHX firmware file; then click OK to load firmware.

4. Please scan barcodes below to set the scanner to download mode. When the scanner starts beeping, the Proload program should detect the scanner and start to upgrade the firmware.

4. After upgrading with success, the scanner will reboot automatically. Please scan below barcodes to reset the scanner setting to the default HID mode.