Frequently Asked Question

Before start, please note:

(1) Insert a 100% charged battery and power on the device.

(2) Let it sleep(screen off) for over 2 hours without connecting USB or a charger.

(3) Wake up the device, connect via ADB, and run the following command.

(4) Enable USB debugging

4-1 (Go to Settings => About Phone => Click Build Number until you're a developer)

4-2 (Go to Settings => System => Developer options)

4-3 (Enable USB debugging)

4-4 (Allow USB debugging)

1. The Way to Open CMD

Download Link : https://support-service.s3.ap-northeast-1.amazonaws.com/Files+shared+by+Support+member/xiaohu/platform-tools.7z

(1) Compress "platform-tools" and the type "cmd" in the folder path

2. Get Battery & Power Stats

Commend : adb devices

Commend : adb shell dumpsys batterystats > battery_stats.txt

Commend : adb shell dumpsys power > power_stats.txt

Commend : dir battery_stats.txt

3. Debug wakelock

Commend: adb shell "date > /sdcard/qcom/hostlog/power.txt"

Commend: adb shell "dumpsys power >> /sdcard/qcom/hostlog/power.txt"

Commend: adb shell "ps -A >> /sdcard/qcom/hostlog/power.txt"

Commend: adb shell "ps -A -T >> /sdcard/qcom/hostlog/power.txt"

And then get logs from device storage

location:\Internal shared storage\qcom\hostlog

03/12/2025 Xiaohu