Frequently Asked Question

Please note:
Both Intelliworker and regular Bluetooth pairing use Bluetooth, but they rely on different Bluetooth profiles:

• Intelliworker requires the WR30 to connect using BT-SPP (Serial Port Profile)

• A direct Bluetooth connection (outside of Intelliworker) typically uses BT-HID (Human Interface Device)

These two modes cannot be used interchangeably.
One of the most common issues happens when the WR30 is first paired using HID mode, and then someone tries to switch to SPP (e.g., via Intelliworker) without clearing the existing pairing.
This often causes the device to misinterpret the connection type, leading to communication problems.

To avoid this, we strongly recommend using one consistent connection method only—either SPP or HID—but not both at the same time.

#From Direct Bluetooth Connection to Intelliworker

1. Forget the WR30 connection history

2. Power Off WR30

3. Go to "Storage & cache"

4. Select "CLEAR STORAGE"

5. Restart PDA/HHT

6. Pair with Device via IntelliWorker

#From Intelliworker to Bluetooth

Disconnect Connection on IntelliWorker

2. WR30 Scan "Restore System Defaults"

3.Power Off WR30

4. Go to IntelliWorker info

5. Select "Force STOP"

6. Go to "Storage & cache"

7. Select "CLEAR STORAGE"

8. Restart PDA/HHT

9. Connect WR30 via Bluetooth Direct Connection

10. We can see connection below the "other devices"