Frequently Asked Question

For RK25 & RK95 & RS51
1. Go to Settings > About phone > Click Build number 7 times to open Developer options.
2. After enter Developer options, pull the menu to the bottom, and Select QTI Logkit.
3. Please make sure the Storage location on the upper-left corner is "sdcard0".
4. Press the Circle button on the upper-right corner to record the Log.
5. Start to duplicate the issue, and record the time stamp when issue found.
6. When you want to stop recording, go to the same route of point 4, and press the Circle button again. There will be a pop-up window, please press Package.
7. Connect RK25/ RK95 to the PC through USB cable.
8. Log will locate at following link:
- v2080 and before: Android > data > com.qualcomm.qti.logkit > files
- v2090 and after: Android > qcom
9. Please Copy the whole folder, and provide the time stamp when issue found.