Cipherlab Technical Support Center

点击类别浏览常见问题。

Android 9700A (6)

Android 9700A Knowledge

How to exit the Engineer mode or Factory mode on 9700A?

My 9700A shows some Chinese and cannot get into to Android system, how to fix it?

Touch Screen cannot work, use Hotkeys to launch TouchCalibration App

[9700A] How to change the Icon size of the screen?

[9700A] How to retrieve 9700A Drop Log?
Android Cipherlab MDM ReMoCloud (3)

Android Cipherlab MDM ReMoCloud

How to configure Cipherlab devices' settings (Reader) in 3rd party Mobile Device Management software?

How to set ReMoCloud to clean APP's cache?

ReMoCloud OEMConfig settings not applied
Android Deployment WMDS / ADC (3)

Android Deployment WMDS / ADC

CipherLab ADC utility with corresponding OS image

How to OTA update Android devices image through WMDS/ADC?

What are WMDS and ADC for CipherLab Android devices?
Android Devices (35)

General CipherLab Android Device FAQ

Does CipherLab Android devices support VoIP?

FAQ of Android security patch level.

How to collect the MTK Log of Android Devices

How to collect the System Log of Android Devices

How to do APP data clean or cache clean?
Android RK25 (12)

Android RK25

Can RK25 be downgraded from Android 9 (Pie) to Android 7 (Nougat)?

How to get Qualcomm log from RK25/ RS35/ RS51/ RK95?

How to set a switch button for UHF Gun trigger?

How to upgrade RK25 UHF RFID Reader FW

How to use RK25 UHF Gun trigger key to launch barcode reader?
Android RK95 (2)

Android RK95 Knowledge

How to reset RK95 to factory default by using recovery mode?

How to solve RK95 battery error message?
Android RS30 (7)

Android RS30 Knowledge

can't use "AES-GCM" encryption methods

[RS30] Does RS30 GMS model support NFC function?

[RS30] How to manually change RS30 to an MTP device?

[RS30] How to retrieve RS30 Drop Log?

[RS30] How to upgrade RS30 by flash tool?
Android RS31 (1)

Android RS31 FAQ

[RS31] How to retrieve RS31 Drop Log?
Android RS35 (4)

Android RS35 Knowledge

How to change APN or add a new APN in RS35?

How to retrieve RS35 Drop Log?

How to retrieve RS35 Wlan log?

Why my RS35 can only get 3G connection, not LTE?
Android RS50 (1)

Android RS50 FAQ

Why RS50 Date and Time will be reset?
Android Utilities (9)

Android Utilities

How to add a Web APP shortcut in APPLOCK?

How to change the Key Function by using Button Assignment?

How to export ReaderCondif Setting as an JSON file?

How to Extend/ Upgrade Maximum Device Allowed by WMDS

How to get off from APPLOCK?
Proprietary 8 Series (26)

Proprietary 8 Series

How can I use C Compiler on Windows Vista & Windows 7?

How does 8 series terminal communicate with my Linux?

How does 8 series terminal communicate with my MAC?

How does 8 series terminal communicate with my Windows?

How to change Device ID on 8 Series Terminal ?
Proprietary 8200 (2)

Proprietary 8200

How to delete the data of the flash memory?

How to install and select multi font with 8200 series?
Scaner Series MSR1023 (1)

Scaner Series MSR1023

How to install 1023setup_400 utility on Windows 10 32bit?
Scanner Series 1 & 2 (45)

Scanner Series

1500P/1560P decoding area adjustment

Can I change my 1504B or 1504P scanner cable to the other interface?

Does 1861 or 1862 support Window and Android SDK?

Does 1862 support Android?

Fail to pair 1560P/1564A with 3656.
Third-Party MDM Airwatch (1)

Third-Party MDM Airwatch

How to apply ADC Settings with VMWare Workspace ONE (fka AirWatch)?
Third-Party MDM SOTI (3)

Third-Party MDM SOTI

How to apply ADC Settings with SOTI MobiControl?

How to enroll CipherLab devices into SOTI MobiControl with one 2D code?

What version of SOTI supports RS30?
Windows 9700 CE / WEH (19)

Windows 9700 CE / WEH

How do I know if my 9700 CE / WEH has been dropped on the ground?

How to configure Reader Setting via Reader Config when operating in wavelink?

How to Connect BT Printer with 9700

How to do CleanBoot (Factory Reset) on 9700CE / WEH ?

How to do date and time synchronization?
Windows CE / WEH Device (5)

General CipherLab Windows CE / WEH Device FAQ

How to do clean boot on CP30?

How to get System Log from CP55?

Which version of Visual Studio for programming on Windows CE 6.0 and Windows Embedded Handheld 6.5 platform ?

Why my CipherLab Windows CE / WEH cannot connect to Windows Mobile Center on Windows 10?

Why the data I input on CipherLab Terminal Emulation cannot be sent to server immediately?

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