Frequently Asked Questions

How to collect the System Log of Android Devices
Last Updated 3 years ago

1. Please noted the partition for system log has limitation. Make sure the issue had reproduced within 3 days.
2. Connect Device with PC by USB cable. Popup a dialog on the screen. User can change from Charging to MTP on screen.
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3. Copy the log folder under location: \Device Name\Internal storage\mtklog
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4. Please copy all of files and folder from the directory. Please send logs files and mention the time and date when problem was happened to CipherLab Technical Service Center.

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