Frequently Asked Questions
How to collect the System Log of Android Devices
Last Updated 2 years ago
1. Please noted the partition for system log has limitation. Make sure the issue had reproduced within 3 days.
2. Connect Device with PC by USB cable. Popup a dialog on the screen. User can change from Charging to MTP on screen.
3. Copy the log folder under location: \Device Name\Internal storage\mtklog
4. Please copy all of files and folder from the directory. Please send logs files and mention the time and date when problem was happened to CipherLab Technical Service Center.
2. Connect Device with PC by USB cable. Popup a dialog on the screen. User can change from Charging to MTP on screen.
3. Copy the log folder under location: \Device Name\Internal storage\mtklog
4. Please copy all of files and folder from the directory. Please send logs files and mention the time and date when problem was happened to CipherLab Technical Service Center.